Patient Reception Associate I

Job Description
Description
The Patient Reception Associate I greets and establishes first contact with patients, or performs in a call center capacity. This individual confirms and updates patient demographics and verifies medical coverage.

Responsibilities
1. Greets patients either in person or via telephone, and update their insurance/demographics
in the practice management system.

2. Ensures that the physician accepts insurance that patients present
with. If not already done prior to visit, verifies insurance prior topatients arrival or at minimum at time of arrival before visit.

3. Communicates with appropriate staff regarding patients arrival, and
ensure that patients medical record is available for physician.

4. Processes/updates HIPAA-related paperwork and other institutional forms
as necessary.

5. Collects or retrieves referrals or insurance authorizations as required.

6. Reviews status of waiting room on a routine basis and ensure that
patients are kept advised of wait times.

7. Ensures the patient has paid co-pay or collects co-pay under direction
of billing staff, providing patient with receipt following establishedcash-control processes.

8. May schedule patient for follow-up appointment as needed. Provide
patient with guidelines for requesting medical records, if necessary.

9. May perform simple charge entry tasks or enter payments
collected from patients.

10. May perform
in a call center capacity if applicable to assignment.

11. Answers
phones for practice and schedule appointments.

12. Follows all
HIPAA and any other governmental or state agency requirements regarding theappropriate handling of PHI documents.

13. May initiate
reminder phones calls for next day appointments.

14. Performs
other related duties

Qualifications
High School graduate/GED.
1+ year physician practice experience is preferred.
Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.