Business Analyst

Description
About the role

We’re looking for a detail-oriented Business Analyst to help HR, Legal and Finance teams get live on Onwards and run offboarding with confidence. You’ll be at the center of each implementation. You’ll turn business needs into configured, tested software and make sure customers are trained and confident using it. This role reports to Delivery leadership and works closely with Development, Sales, Customer Success and our customers.

What you’ll do

Gather and document detailed business requirements with customer stakeholders, and analyze existing processes to find improvements
Develop implementation plans, including timelines, resource allocation and risk assessments
Configure software settings and parameters to meet each customer’s requirements
Develop and execute test plans, document defects and work with Development to resolve them quickly
Deliver end-user training and ongoing support so customers adopt the product successfully
Maintain user manuals, process flows and knowledge base articles
Deliver product demonstrations tailored to prospects and existing customers

What you bring

3+ years of experience as a Business Analyst, ideally at an HR technology company or in the HR IT function of a large enterprise
A strong grasp of business processes, business analysis and implementation methods such as Agile and Waterfall
Experience with project management tools such as Jira or Asana
Excellent written and verbal communication skills
Strong attention to detail and problem-solving skills
The ability to work well on your own and as part of a team
Willingness to adjust your hours occasionally to meet customer needs

Nice to have

Familiarity with severance, offboarding, RIF/WARN compliance or other employee separation processes
Experience with HR tech platforms such as Workday, SAP SuccessFactors, Oracle, UKG or ServiceNow
SQL and data analysis skills
A business analysis certification (CBAP or CCBA)