Patient Case Coordinator

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources
Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

High School Diploma or GED
At least one year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette