Accounts Receivable Specialist

Role Purpose
The Accounts Receivable Specialist supports accurate and timely billing, collections, cash application, and receivables reporting. The role monitors customer payment behavior, resolves payment issues, and helps maintain strong cash flow and reliable financial reporting.

Key Responsibilities

Receivables Monitoring & Collections
• Monitor open receivables and customer payment behavior.
• Manage dunning activities, including customer reminders and collection follow-up.
• Coordinate with external collection agencies when needed.

Cash Application & Reconciliation
• Apply incoming cash accurately and on a timely basis.
• Reconcile incoming payments with customer invoices and investigate discrepancies.

Dispute Resolution & Escalation
• Resolve customer payment disputes in coordination with relevant internal stakeholders.
• Escalate overdue accounts and unresolved issues appropriately.

AR Reporting & Risk Monitoring
• Prepare and maintain reporting on accounts receivable aging and Days Sales Outstanding (DSO).
• Identify and report potential bad debt risks.

Billing, Invoicing & Period-End Support
• Handle billing and invoicing, ensuring accuracy and timeliness.
• Support month-end closing activities.
• Support revenue recognition activities.

Cross-Functional Coordination
• Coordinate within Finance and Operational Client Management on payment, billing, and receivables matters.
• Work with external collection agencies when additional collection support is required.

Qualification & Experience
• Associate’s or bachelor’s degree in Accounting, Finance, Business Administration, or a related field; equivalent practical experience may be considered.
• Three to five years of relevant accounts receivable experience, including billing, collections, cash application, and account reconciliation.
• Working knowledge of ERP (preferably SAP) and accounting systems, with proficiency in Microsoft Excel and experience preparing AR aging and DSO reports.
• Strong attention to detail, communication, and problem-solving skills, with the ability to manage priorities independently and collaborate across functions.

Key Success Factors
• Build and maintain excellent working relationships with Operational Client Management, ensuring timely communication and effective coordination on billing, collection, and account-related matters.
• Engage with clients professionally, respectfully, and solution-oriented, including when managing disputes, delayed payments, or other difficult circumstances.
• Demonstrate ownership and reliability by following through on commitments, escalating risks promptly, and contributing to accurate billing, timely collections, and strong receivables performance.