HomeCare RN Scheduling Coordinator-HHAeXchange Experience Required

Responsibilities
This role will be responsible for performing the following functions to ensure the highest client care, professional streamlined coordination of essential clinical services and upholding agency clinical compliance standards:

Scheduling nurses for clinical assessments with patients
Monitoring interdepartmental communications to identify cases in need of clinical assessments
Running client reports to identify cases in need of 6-month recertifications assessments
Clinical visit assignment based on client demographic information
Facilitate visit scheduling between RN and client and troubleshoot when needed
Report concerns to management
Ensure all assigned visits are completed within compliance timeframe
Interact effectively with clients and nursing staff regarding their individual clinical needs, fostering professional relationships through clear, compassionate, and timely communication.
Support departmental operations by assisting with special projects, administrative tasks, and operational duties, as assigned by leadership, with responsibilities evolving based on organizational needs.
Maintain client records in accordance with HIPAA regulations, ensuring accuracy and compliance.
Serve as a liaison between field nursing staff, the Clinical Department, and other departmental directors as needed.

Requirements
Education and Experience
A minimum of 1-2 years Home Care experience, working in a clinical setting is a plus
HHAeXchange experience required
Experience and proficiency in navigating electronic health record (EHR) systems
High School Diploma or equivalent required; with a minimum of two years of administrative experience in a healthcare setting
Strong working experience using Microsoft Office Suite, including Excel, Word, and Outlook
Qualifications
Bilingual proficiency in English and Spanish is preferred
Must be extremely detailed orientated to ensure accuracy in addressing client needs, resolve issues, and create a positive experience.
Must have a high level of customer service, patience and problem-solving skills.
Strong interpersonal and communication skills to foster collaboration across departments.
Must have the ability to prioritize work tasks and responsibilities to get things done effectively.