Healthcare Services Representative I

Primary Responsibilities:

Scheduling appointments in a prompt and courteous manner utilizing a PC
Confirming appointments and handling cancellations in a timely, efficient and courteous manner
Problem solving for patients utilizing identified resources
Providing comprehensive service to facilitate a resolution for any caller request
Acquiring and maintaining computer skills to effectively utilize applicable software

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School diploma or GED from an accredited program
1+ years experience in a high-volume contact center OR 1 year of customer service experience.
Proven excellent customer service and telephone etiquette skills.
Proven critical thinking skills
Ability to fluently speak, write and understand the English and language.

Preferred Qualifications:

2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel.\
Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans.
Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude