Care Adviser, Medical/Mental Health

You will report directly to a Care Manager.

To be successful in this role:

Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
Maintain a task load that aligns with employment status while consistently meeting output and quality standards.
Leverage Wellthy’s Care Network and available tools to ensure timely and effective task completion.
Conduct thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs.
Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
Proactively communicate updates, task progress, and any barriers to completion.
Ensure all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy.
Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base.
Engage in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics).
Contribute to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives.
Assist with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed.
Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

Technical Knowledge
Use of the Wellthy platform
Customer Service
The Wellthy Way of Communicating

Qualifications required for this role include:

To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

Remote Work Experience
Associates Degree or Higher
3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience.
Medical: Experience researching and vetting medical providers and specialists
Mental Health: Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups

Qualifications that are preferred but not mandatory:

Providing ongoing, hands-on support for complex healthcare situations.
Experience creating high-touch customer journey experience.
More than one language is a plus.
Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.