Sales Associate

The Sales Associate Mission:

To create memorable moments through genuine connection, intentional service and authentic presence, inspiring curiosity and creativity, whilst radiating warmth and shaping experiences that go beyond styling to build community and a true sense of belonging.

How you'll drive success:
Host from the heart and lead every interaction with warmth, intention, presence and authenticity, creating meaningful experiences that leave a lasting impression

Build genuine connections with customers, offering advice and styling guidance with empathy and care

Create memorable and inspiring moments that align with our experiential retail pillars of Community and Connection, Memorable Moments, and Inspiration and Innovation

Bring curiosity and creativity to everything you do, finding new ways to inspire meaningful experiences for our customers.

Radiate positivity and enthusiasm, uplifting both customers and your team

Take ownership of each experience, noticing the small details, leaning in fully and shaping moments that matter

Share your knowledge of products and materials with confidence, while maintaining a self-led learning mindset

Act as a true brand ambassador, championing our values, driving loyalty through our CRM programme and connecting meaningfully with your local community

Collaborate with your team to ensure the continued success of the store, living our mission and supporting one another

What you'll need to thrive:
A values champion and brand ambassador, with a deep connection to our mission and a natural desire to lead with warmth, presence and authenticity

Retail experience and a strong passion for people and customer experience, with a genuine curiosity to notice the small things and create meaningful moments

The ability to inspire through positivity and enthusiasm, uplifting those around you and making every interaction authentic

Strong communication and collaboration skills, able to be adaptable and respond effectively to change