Liability adjuster

Position Overview

We are seeking an experienced Liability Adjuster to manage complex general liability claims, with a strong preference for construction-related claims experience. The ideal candidate has a solid understanding of coverage analysis, litigation management, and risk transfer, along with strong analytical, communication, and customer service skills.

Key Responsibilities

• Manage complex liability claims involving detailed factual investigations, policy interpretation, coverage issues, litigation, and potentially significant exposures.

• Analyze insurance policies, coverage provisions, and liability issues across multiple policies and coverage periods.

• Track and oversee claims, maintain detailed claim files and diaries, and develop effective strategies for resolution.

• Conduct investigations with insureds regarding claims and lawsuits.

• Coordinate and monitor litigation, including the effective management of defense counsel.

• Evaluate and pursue risk transfer opportunities involving additional insured coverage, contractual indemnity, and other responsible parties or insurers.

• Maintain proactive communication with insureds, customers, carriers, and other business partners throughout the claims process.

• Respond promptly to inquiries while providing excellent customer service.

• Monitor reserves, expenses, and financial transactions to ensure accuracy and appropriate oversight.

• Contribute to team objectives through knowledge sharing, special projects, and training initiatives.

Qualifications

• 5+ years of experience handling liability claims, preferably involving construction general liability.

• Experience with construction coverage issues involving general contractors, developers, owners, and construction managers.

• Knowledge of risk transfer, including additional insured tenders and contractual indemnification.

• Professional Liability and EPLI experience preferred.

• Active Adjuster license required.

• Strong analytical, critical-thinking, and problem-solving skills.

• Excellent verbal and written communication skills, including the ability to present well-reasoned claim evaluations.

• Strong customer service and active listening skills.

• Ability to manage multiple priorities and responsibilities effectively.

• Proficiency in Microsoft Office, particularly Word and Excel.

• A proactive, team-oriented mindset with a willingness to learn, share expertise, and support training initiatives.