Accounts Receivable Collection Associate

Job Overview:
The Accounts Receivable department oversees the timely collection of payments owed from various customer purchases or other sources by which the company is due payment.

Under direct supervision, the A/R Representative processes basic orders for various customers. Each order is certified to be released for shipment and an invoice is generated to facilitate future payment. With each order, the Credit Rep. reviews the customer’s profile to update with new information and to collect on any outstanding invoices, if applicable.

Once the invoice is generated, the A/R Rep. proactively employs collection methods to ensure the timely payment of outstanding balances and to correct any order issues or problems. Additionally, the Rep. partners with the customer’s account manager to provide comprehensive customer service in the event of any issue.

Essential Responsibilities:

Inspects incoming order for accuracy and to identify issues
Approves the order based on customer’s creditworthiness and within limits of authority
Reviews customer’s account to correct inaccurate information and identify any outstanding payments
Interacts directly with customer to resolve credit and collection issues
Employs collection strategies for outstanding invoices on customer’s account
Partners with account manager to resolve any issues in a timely manner

Specific Knowledge, Skills and Abilities:

Professional phone demeanor
Problem solving
Articulate communicator and analytical thinker
Knowledge of B&H policies and procedures
Excellent grammar skills and writing ability
Detail-oriented and quick thinker