Warranty Administrator

Responsibilities
Prepare, submit, and track auto warranty repair orders and claims according to dealership and manufacturer policies
Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment
Process cancellations of warranty products
Assist each store's Finance and Insurance Department in answering warranty submittal questions
Maintain detailed notes about warranty issues
Answer customer inquiries about products or cancellation procedures
Enter price changes and collect payments
Process customer refunds within the set rules and timeline

Requirements
Minimum of 2 years in automotive or trucking service or dealership office required
Trucking experience preferred but not required
Proficient in Microsoft Excel/Google Sheets
Genuine interest in providing exceptional service
Strong interpersonal skills with a positive, collaborative attitude
Excellent organizational skills and attention to detail
High school diploma or equivalent required
Applicants must pass pre-employment screening