NYC Facilities Technician

ABOUT THE ROLE
The Facilities Technician (FT) ensures the venue’s operational efficiency by executing routine and emergency maintenance, including HVAC, electrical, and plumbing repairs. This role supports exhibit installations and breakdowns, adheres to safety protocols, assists with custodial emergencies to maintain a clean environment, and conducts quality checks under the direction of Facilities Supervisors to ensure all maintenance and presentation standards are met.

ABOUT YOU
You have the experience to navigate areas of expertise with confidence. Stays current with industry trends and practices, and can spot promising new ones on the horizon.

You possess a friendly and accessible disposition. Creates comfortable conditions to communicate, meet with, and share candid information.

You are self-motivated, resourceful, and proactive. Don't hide from problems or let them persist. Offers unsolicited help and support, and eagerly rolls up their sleeves to pitch in wherever needed.

You can be counted on to see tasks through to completion. Can operate independently or with others to tie up loose ends and produce a successful outcome in line with company vision and standards.

You proactively seek opportunities to help individuals and the team get stronger. Don't hesitate to share developmental feedback and to provide encouragement when times are tough. Helps others do more than they thought possible.

You continually consider how each idea enhances or detracts from the customer experience. Doesn’t sacrifice the customer experience for the sake of convenience or efficiency. Raises concerns when the customer experience is potentially at risk, even in difficult situations or conversations.

SPECIFIC QUALIFICATIONS
Must be 18 years or older

Previous experience in facility maintenance, technical operations, or exhibit installation preferred.

Strong technical knowledge in HVAC, electrical, plumbing, and general maintenance.

Ability to troubleshoot and diagnose facilities and exhibit issues efficiently.

Detail-oriented with a proactive approach to problem-solving.

Strong teamwork and communication skills to collaborate with multiple departments.

Ability to follow safety procedures and uphold high cleanliness standards.

Comfortable working in a fast-paced, guest-facing environment.

Availability to work flexible schedules, including weekends and holidays.

Ability to lift and carry up to 50 lbs.