Healthcare Operations Assistant

Position Summary:

We are an innovative medical practice providing specialized remote clinical monitoring and telehealth services to long-term care and senior living facilities. We are seeking an exceptional Healthcare Operations Assistant to serve as an operational anchor for our executive team.

This role bridges clinical operations, client implementation, and financial auditing. The ideal candidate is rigorous with data, experienced in medical administration, and capable of operating independently to keep our administrative engine running cleanly.

Core Responsibilities:

1. Facility Onboarding & Account Implementation

Serve as the administrative lead for new facility onboarding from signed contract to operational launch.

Coordinate Business Associate Agreements (BAAs), facility documentation, and secure EHR data integration.

Track logistics and deployment schedules for clinical monitoring equipment to ensure turnkey setup.

Assist leadership in modeling operational costs and projected service margins for incoming accounts.

2. Revenue Cycle Auditing & Financial Tracking

Conduct monthly audits comparing completed clinical encounters and care management logs against billing reports.

Proactively identify revenue leakage, claims discrepancies, and denials; liaise directly with external billing teams to ensure timely resolution.

Maintain organized internal bookkeeping records and administrative operational expense trackers.

3. Quality Assurance & Partner Success

Perform routine quality checks on patient intake queues, verifying consent compliance and active payer coverage.

Gather clinical outcome metrics and intervention data to assemble clean quarterly value reports for facility administrators.

Act as an administrative liaison for facility leadership to support strong retention and smooth communication.

4. Administrative & Credentialing Support

Manage candidate pipelines, preliminary screening, and onboarding paperwork for clinical staff (nurses, field technicians).

Maintain credentialing files, state licenses, certifications, and malpractice coverage records.

Provide gatekeeping support for executive correspondence and organizational documentation.

Required Qualifications:

Associate or Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field (or equivalent operational experience).

Demonstrated background in medical office administration, healthcare billing workflows, or practice coordination.

High comfort level auditing financial/encounter reports and navigating electronic medical records.

Exceptional written communication, discretion, and organizational habits.

Preferred Qualifications:

Formal medical coding/billing credentials (e.g., CPC, CPB) or active pursuit thereof.

Direct experience working with post-acute, skilled nursing, or assisted living healthcare workflows.