Clinical Network Coordinator

Summary
The Clinical Network Coordinator supports the success of the Product Sales team by keeping detailed records about Clinical Network Practitioners (CNP's), allowing the Customer Service Ambassador (CSA) team to direct patient leads to appropriate clinics, as well as providing feedback to the field sales team about clinics in their territory. Additionally, this individual supports the growth of the Product Sales business by identifying additional CNP targets domestically and, in collaboration with cross-functional teams, understanding, developing, and maintaining regulatory compliance materials supporting the international go-to-market strategy. The Clinical Network Coordinator plays a crucial role in maintaining a positive working relationship not only with individual CNP's, but also with the prosthetic industry broadly.

Job Duties
Populate and maintain client relationship manager (CRM) database with up-to-date CNP information (e.g., training, referrals, orders, payments, AR balance)
Maintain and improve lead pipeline flow, collaborating with cross-functional teams to augment systems, touch points, channels, and communication delivery methods.
Develop and sustain positive relationships with CNP’s, potentially including occasional customer visits and trade show representation
Follow up with CNP’s regarding referred patient deliveries as well as outcome measures, keeping detailed records of CNP preferences (e.g., excluded payors)
Maintain CNP training environment and documentation, ensuring timely delivery of continued education unit (CEU) certification on completion
Together with the field sales team, monitor the health of the CNP network, identifying champions as well as geographic opportunities, vetting potential CNP’s for partnership fit-ness, checking ABC accreditation, BBB standing, Google reviews, etc.
Audit lead outcomes, ensuring timely communication, seamless referral, and outcome measures, identifying opportunities for improvement as well as remarketing
Conduct patient satisfaction surveys to assess their experience with CNP’s, regularly reviewing outcomes as well as additional success metrics with field sales representatives
Understand jurisdiction-specific international regulatory environments, keeping detailed records and ensuring compliance (e.g,. CE Mark, authorized representation)
Assist in maintenance of quality management system, ensuring any identified issues are addressed by the appropriate party in a timely fashion
All other job duties as assigned

Characteristics of the Ideal Candidate
Analytical – Creative, problem-solving ability
Articulate – Both verbally and in writing
Collaborative – Constructively workshop solutions to problems with others. Team player
Curious – Willingness to learn and ask thoughtful questions
Flexible – Resilience in a fast-paced, changing environment
Interpersonal – Able to empathize with customers and employees
Motivated – Independently takes initiative and proposes solutions. Self-starter
Organized – Attentive to detail

Qualifications
Bachelor's degree in business administration, healthcare, sales, or related field, required
Extensive sales knowledge and customer service, required
Proficient in Microsoft Office Suite, required
Working Conditions
Prolonged periods of working on a computer
Occasional travel may be required

Evaluation
Regular, informal one-on-one meetings with supervisor for bi-directional feedback
Formal performance review to take place annually