Box Office Associate

Description
Job Overview

Division/Department: Visual & Performing Arts / Abrons Arts Center
Schedule: Hours vary by week, generally Wednesdays–Sundays, 6:00 PM–8:00 PM
Employment Type: Temporary, Per Diem
Pay Rate: $22 per hour, non-exempt
Location: Onsite, Lower East Side

Position Overview

The Box Office Associate supports box office operations and reports to Visitor Experience Manager at Abrons Arts Center by assisting with audience check-in for performances and events using a ticket scanner. For non-ticket events, check-in may also include keeping a running count of attendees using a manual counter. The associate may also process ticket purchases through the Cuebox ticketing system, including cash and credit card transactions. For certain public events, responsibilities may include selling concessions, including alcohol, and other products through Square.

Qualifications and Skills

The ideal candidate is:

Detail-oriented and organized.
Respectful, hospitable, and positive when interacting with guests.
Able to multitask and prioritize urgent requests.
Comfortable with de-escalation and addressing challenging situations.
Experienced in customer service, particularly over the phone.
Knowledgeable about computer systems and technology.
Passionate about the arts.
Additional responsibilities may be assigned by the supervisor as needed.