Account Manager

About the Role

Our Risk Sales team is seeking an Account Manager to work customers and prospects across our Risk and Compliance, Factiva, and Newswires solution lines.

You Will:

ACCOUNT MANAGEMENT: Provide a high level of account management service, by building excellent customer relationships, understanding our customers' businesses, and resolving issues in a timely manner; understand competitor solutions the customer is using and the customer's current and developing needs

NEW BUSINESS OPPORTUNITY: Generate new streams of revenue through sales of products and services which address prospects business needs

CUSTOMER GROWTH: Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling

CUSTOMER SATISFACTION: Maintain high levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer

SUCCESSFUL RENEWALS: Develop and execute on plans to manage strategic account renewals,

ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided by closely partnering with the Customer Engagement team

PRODUCT & MARKET KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions to specific sectors and markets, and use this knowledge to help increase the value and adoption of our solutions by our customers

FORECASTING: Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales

You Have:

4+years sales experience and a proven track record of success in selling solutions to corporate or financial customers

The ability to work well in cross-functional and geographically dispersed teams, as well as being highly self motivated and able work independently when required

Excellent communication skills (both written and verbal) to ensure the Dow Jones value position is clearly articulated to our prospects and customers

Strong results orientation, with the commitment and drive to achieve new business goals in a complex business environment

Strong level of business acumen and awareness to help build credibility with the customer, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in an appropriate business context

Strong time management skills, with an ability to manage tasks in a fast paced environment, and track progress against appropriate activity goals

Experience working with, or within, Risk & Compliance functions would be an advantage

Bachelor’s degree preferred