Patient Care Coordinator / Front Desk Receptionist

Key Responsibilities

Patient Reception & Customer Service

Greet patients professionally and provide excellent customer service.
Manage patient check-in and check-out procedures.
Answer telephone calls and respond to patient inquiries.
Communicate effectively with English- and Spanish-speaking patients.
Assist patients with intake paperwork and registration.
Maintain an organized and professional front desk.

Scheduling & Patient Coordination

Schedule, confirm, reschedule, and cancel patient appointments.
Coordinate physical and occupational therapy schedules.
Contact patients regarding missed appointments and cancellations.
Follow up with patients to encourage continuity of care.
Maintain accurate patient records and appointment information.

Insurance Verification & Administrative Duties

Verify insurance eligibility, benefits, and patient financial responsibilities.
Track referrals, insurance authorizations, and approved visits.
Collect copayments, deductibles, and outstanding patient balances.
Communicate with insurance companies, physicians' offices, and billing personnel.
Maintain accurate electronic medical records and administrative documentation.

Microsoft Excel & Data Management

Must be proficient in Microsoft Excel.
Create, update, and maintain spreadsheets for patient scheduling, tracking, and administrative reporting.
Accurately enter and organize data.
Use basic Excel functions, formulas, sorting, and filtering.
Maintain organized electronic records and reports.

Payment Processing & Financial Transactions

Must have experience using credit card payment terminals and point-of-sale (POS) systems.
Process patient payments using credit cards, debit cards, and other accepted payment methods.
Collect and accurately record patient copayments and outstanding balances.
Issue receipts and maintain accurate transaction records.
Assist with daily payment reconciliation and reporting.
Handle patient financial information professionally and confidentially.

Clinic Operations

Assist with daily administrative operations.
Coordinate with clinical and billing staff.
Maintain patient confidentiality and comply with HIPAA regulations.
Help minimize missed appointments and scheduling gaps.
Maintain a welcoming and efficient clinical environment.

Required Qualifications

Minimum 1 year of experience in a medical office, physical therapy clinic, or other healthcare setting.
Bilingual in English and Spanish (Required).
Proficiency in Microsoft Excel (Required).
High school diploma or equivalent.
Strong computer and data entry skills.
Excellent communication and customer service skills.
Ability to multitask in a busy medical office.
Strong attention to detail and organizational skills.
Dependable, punctual, and professional.
Ability to work independently and as part of a team.

Preferred Qualifications

Experience working in a physical therapy or occupational therapy clinic.
Familiarity with Medicare, Medicaid, and commercial insurance.
Experience verifying insurance benefits and authorizations.
Knowledge of electronic medical records (EMR) and scheduling software.