Part-Time -Union Concierge - Manhattan, NY (Parc 77 & Parc Cameron)

As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times.

Warmly welcoming residents, prospects, and guests, handling packages promptly and professionally
Answering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needs
Providing resident services such as lockout assistance, transportation arrangements, and event support
Inspecting appearance of lobby for cleanliness (entrance windows/door/floors)
Facilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses
Ensuring timely entry of service requests and conducting routine inspections for organized common areas
Vigilantly monitoring security systems for a secure environment
Implementing security measures by securing sensitive information and locking computers when away
Schedule: PART TIME HOURS: Parc 77: Saturday-7am-3pm, Parc Cameron: Sunday-7am-3pm
What You'll Need To Thrive:

High School diploma or equivalent
Comfortable working in a unionized environment
A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
Knowledge of federal and state apartment housing laws
Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
Ability to use the computer/technology effectively(Google Suite & MRI) and read written communications.
Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
Bonus Qualifications:

Customer service experience, ability to handle complex situations and resolve appropriately & professionally