Customer Service Representative

This is a dynamic, hands-on role where no two days are the same—and where your flexibility and customer service skills make a real difference.

What You’ll Do:

This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return.

Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Perks You’ll Get:

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

On-the-job training

Paid time off

Medical, dental and other insurance

Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

Retirement benefits (401k)

Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

Valid Driver’s License

Basic computer skills (typing, data entry)

Effective verbal communication and customer service skills

A customer-first mindset with a genuine desire to help people and create positive experiences

Strong customer service skills, including professionalism, patience, and clear communication

Willingness to work outdoors and stay active

Flexibility to work all shifts

Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles

Must be 18 years of age and legally authorized to work in the United States

This position requires regular, on-site presence and cannot be performed remotely

6 months retail or customer service experience in a fast-paced environment is a bonus