Print & Graphic Design Associate

Description
The UPS Store #7813 is seeking a creative, customer-focused, and detail-oriented Print & Graphic Design Associate to support our printing, graphic design, shipping, packing, and retail services. This position combines graphic design and print production with hands-on customer service, sales and daily store operations. The ideal candidate enjoys helping customers bring their ideas to life, solving problems, and delivering quality work in a fast-paced retail environment.

This is an in-store position and is not eligible for remote work.

Qualifications

Required

Must be 18 years of age or older.
Eligible to work in the United States.
At least one year of graphic design experience.
Proficiency in Adobe Creative Suite, particularly Photoshop, Illustrator, and InDesign.
Strong verbal and written communication skills.
Excellent attention to detail, organization, and time management.
Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
Comfortable learning new software, equipment, and store procedures.
A customer-first mindset and the ability to work independently and collaboratively.
Proficiency in Microsoft Office.
Able to engage customers, ask questions, understand their needs, and recommend appropriate solutions.
Strong problem-solving and critical-thinking skills.
Ability to work a flexible part-time schedule, including evenings and weekends
Store hours: Monday–Friday: 8:30 AM–7:30 PM, Saturday: 9:00 AM–6:00 PM and Sunday: 10:00 AM–5:30 PM
Ability to lift and move packages and other items weighing 50+ lbs.
Ability to climb step stools and ladders safely.
Ability to stand and walk throughout the shift.

Preferred

2-3 years of graphic design experience.
Experience with print production, file preparation, and printing equipment.
Previous retail, customer service, or shipping experience.
Current New Jersey Notary Public commission.
Bilingual in English and Spanish.

Responsibilities

Create professional designs for business cards, brochures, flyers, signs, banners, and other printed materials.
Work directly with customers to understand project requirements and recommend appropriate design and printing solutions.
Use Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, to develop and edit design files.
Review and prepare customer files for printing, ensuring proper formatting, sizing, resolution, and overall quality.
Operate printing and finishing equipment to produce accurate, high-quality materials.
Monitor print jobs for accuracy, consistency, and timely completion.
Communicate with customers regarding project specifications, pricing, turnaround times, and final product expectations.
Welcome customers warmly.
Explain available products and services with recommended solutions that meet customer's needs.
Maintain an organized, clean, and professional store environment.
Monitor inventory, restock supplies, and communicate replenishment needs to management.
Support additional store operations and customer requests as needed.
Collaborate with team members to manage customer volume and meet service expectations.
Handle customer information and documents responsibly and maintain confidentiality.
Follow established procedures for cash handling, shipping, printing, equipment use, and store security.
Resolve routine customer concerns professionally and escalate issues when appropriate.
Demonstrate reliability, initiative, flexibility, and accountability in completing assigned work.
Work directly with customers to understand project requirements and recommend appropriate design and printing solutions.
Use Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, to develop and edit design files.
Review and prepare customer files for printing, ensuring proper formatting, sizing, resolution, and overall quality.
Operate printing and finishing equipment to produce accurate, high-quality materials.
Monitor print jobs for accuracy, consistency, and timely completion.
Communicate with customers regarding project specifications, pricing, turnaround times, and final product expectations.