Housekeeping Manager

Job Description
JOB OVERVIEW

The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York’s world-class guest service and Forbes-level execution.

This position has an annual compensation of $85,000 per year.

DUTIES AND RESPONSIBILITIES

Lead daily housekeeping operations, managing team assignments and productivity expectations.

Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.

Train team members on Faena service standards, safety, chemical handling, and room care techniques.

Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.

Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.

Assist with hiring, onboarding, scheduling, and team development initiatives.

Monitor inventory levels and ordering of linens, guest supplies, and amenities.

Support VIP and special guest room preparation and follow-up service.

Maintain lost & found documentation and property-wide cleanliness inspections.

Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.

Qualifications
Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.

Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).

Experience in union environments preferred.

Strong understanding of NYC DOH and OSHA compliance requirements.

Bilingual preferred (Spanish/English).

High school diploma or equivalent required; Hospitality degree preferred.

SKILLS

High attention to detail and service presentation.

Leadership presence and team development capabilities.

Excellent problem-solving and conflict resolution.

Ability to manage multiple priorities in a fast-paced setting.

Effective communication and time management.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Endure various physical movements throughout the work areas

Ability to move safely in uneven terrain or in confined spaces

Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift

Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds