Assistant Amenity Manager

Key Responsibilities

Assist the Amenity Manager with daily operations across all amenity areas, including fitness centers, lounges, pools, rooftops, clubrooms, business centers, and other resident spaces.

Provide exceptional customer service and respond promptly and professionally to resident questions, requests, and concerns.

Monitor amenity spaces to ensure cleanliness, organization, safety, and proper presentation.

Assist with planning and coordinating resident events, programs, and activities.

Support amenity reservations, bookings, access management, and enforcement of usage policies.

Conduct regular inspections and report maintenance, safety, or operational issues to the appropriate departments.

Coordinate with housekeeping, maintenance, security, vendors, and other property staff to address operational needs.

Assist with inventory management and ordering amenity supplies and equipment.

Enforce property rules and amenity guidelines consistently, professionally, and courteously.

Coordinate vendor services and help ensure work meets property standards.

Support opening, closing, and shift handoff procedures, ensuring amenity areas are properly secured.

Maintain accurate records, schedules, incident reports, and other operational documentation.

Assist with training and supervising amenity staff as needed.

Provide coverage for the Amenity Manager during absences and assist with other property operations as assigned.

Requirements
Qualifications

1–3 years of experience in hospitality, residential property management, customer service, events, recreation, or a related field preferred.

Strong communication, organizational, and interpersonal skills.

Professional, friendly, and service-oriented demeanor.

Ability to multitask and prioritize responsibilities in a fast-paced environment.

Strong attention to detail, sound judgment, and problem-solving abilities.

Proficiency in Microsoft Office and familiarity with basic administrative systems.

Ability to work independently and collaboratively as part of a team.

Flexibility to support operational needs as required.

Physical Requirements

Ability to stand and walk for extended periods.

Ability to occasionally lift and carry supplies or equipment.

Ability to conduct regular inspections of indoor and outdoor amenity spaces.