Content Manager

About the Role

As a member of our dynamic tech team, you will work collaboratively with team members and key stakeholders to provide web content management support. The ideal candidate is passionate about content management, quality assurance, and content strategy, and has experience with Federal environments.

Location: Remote with potential minimal travel to Client site.

Responsibilities

Serve as team lead for a cross-functional group, including managing team workloads and assignments.
Provide mentorship and coaching to junior team members, fostering skill development and collaboration.
Develop and implement comprehensive content strategies that align with government objectives and project goals.
Create and maintain content guidelines, editorial standards, and governance frameworks to ensure consistency and compliance.
Collaborate with cross-functional teams, including designers, developers, and subject matter experts, to integrate content into overall project workflows.
Oversee content lifecycle management, including planning, creation, approval, publishing, and archiving.
Ensure all content complies with federal regulations, including Section 508 accessibility standards and agency-specific policies.
Perform content audits and gap analyses to identify opportunities for improvement and optimization.
Design and manage workflows and tools for efficient content production and review processes.
Analyze content performance metrics and user feedback to inform data-driven content decisions and improvements.
Serve as a content advocate, advising stakeholders on best practices for user-focused and accessible content design and strategy
Manage version control and ensure the integrity of content across digital platforms.
Facilitate content-focused workshops, training sessions, and presentations for stakeholders and team members.
Securely handle sensitive government information, adhering to all confidentiality and compliance requirements.
Perform other duties as assigned.

Requirements
Must Have

You must be a US citizen and be able to pass and maintain a Public Trust Clearance.
Bachelor’s degree in Communications, English, Journalism, User Experience, Computer Science, or a related field.
7+ years of experience in content governance, content management, or related roles, with a strong focus on user-centered design.
Demonstrated experience leading content management for government agencies or within the public sector.
Strong understanding of federal accessibility requirements, including Section 508 compliance.
Proven ability to conduct content audits, gap analyses, and user research to inform strategy.
Proficiency with content management systems (CMS) like Drupal, WordPress, or SharePoint.
Knowledge of web design principles, including SEO, HTML, and information architecture.
Strong analytical skills to interpret content performance metrics and user feedback for continuous improvement.
Excellent written and verbal communication skills with the ability to convey complex ideas clearly to diverse audiences.
Experience working in Agile or Scrum environments and using project management tools (e.g., Jira, Trello).
Strong leadership and mentoring skills, with experience managing and guiding content teams.

Nice to Have

Experience with healthcare related content strategy, design, or research
Certifications such as CPACC (Certified Professional in Accessibility Core Competencies), UX certifications, or PMI certifications are a plus

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Capable of operating a computer and other office productivity machinery, and frequently communicate with co-workers, management, and customers.