Patient Coordinator

The position:

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!
You will
Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Complete insurance verifications
Ensure availability of treatment information by filing and retrieving patient records.
Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Protect patients' rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures; reporting needed changes.
Contribute to team effort by accomplishing related results as needed.

You will bring
An ability to work in a fast-paced environment
Multitasking skills
Flexibility
Professional Telephone skills
Excellent customer service skills
Superior Time Management
Organization skills
Attention to detail
Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
Focus on quality
Professionalism
Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
Bilingual Spanish Preferred