Associate Director, Client Management

Overview
Influential, is looking for an experienced Associate Director, Client Management. As the primary point of contact for campaign execution, the Associate Director, Client Management is responsible for representing client needs and goals to ensure optimal performance and client satisfaction throughout the campaign.

Responsibilities
Develop and lead multi-faceted influencer marketing strategies ranging in budget and complexity for clients across QSR, CPG, Finance, Telecoms and more

Work as a strategic partner alongside Client Solution Leads to identify growth opportunities for clients and lead day-to-day execution.

Thought-leader with deep knowledge of social platforms such as TikTok, YouTube, Snap, Instagram etc.

Work in close partnership with, and drive synergy between, with internal teams and external partners/agencies regarding client needs and processes

Represent the client in the agency by defining the right approach to achieve success/results — anticipate their needs.

Mentor account managers, helping build a culture of collaboration.

Navigating challenges within the execution process with ease; proving thoughtful solutions for roadblocks encountered on any given project

Building new materials for the use of the account management department and beyond; improving processes for more seamless execution of campaigns

Preparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendations

Maintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelines

Managing the monthly billing reconciliation process with finance

Qualifications
7+ years of experience working at an agency, marketing-tech or media start-up

Must have direct experience in influencer marketing
Strong background experience developing multi-faceted marketing campaigns including creative, influencers, media, digital and/or social media

Experience leveraging data and analytics to influence influencer strategies and campaign plans

Exceptional communication, interpersonal, and leadership skills with the ability to thrive in a fast-paced, dynamic environment

Experience creating internal and external presentations (keynote and google slides preferred)

Strong decision-making, organizational, planning, and problem-solving skills with a proven ability to identify and prioritize critical issues

Knowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube)

Bachelor’s degree or equivalent experience