Trust & Safety Product Manager - Payments - Vice President

As a Product Manager in Trust and Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Lead efforts to migrate fraud screening capabilities from legacy systems to modern, optimized platforms, ensuring seamless transitions and enhanced fraud detection
Defines and implements strategic plans for early-stage fraud screening solutions that help clients detect and mitigate risks
Partners with engineering teams to design and deliver advanced fraud screening checkpoints that improve efficiency and reduce processing delays
Collaborates with cross-functional teams to develop and execute migration roadmaps, ensuring minimal disruption and optimized fraud detection performance
Identifies opportunities to enhance scalability, resiliency, and operational efficiency in fraud detection and payment processing platforms
Incorporates client feedback and industry best practices to continuously refine fraud detection workflows and improve user experience
Leverages data-driven insights to drive innovation in fraud prevention, aligning platform capabilities with client needs and emerging trends
Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience with large-scale system migrations and optimizations in a payments or financial services environment
Strong ability to collaborating with engineering teams to translate technical requirements into scalable product solutions
Exceptional communication skills to align cross-functional teams and stakeholders on strategic priorities
Analytical mindset with demonstrated success in leveraging data insights to improve fraud detection capabilities and user outcomes
Proven ability to manage complex, multi-stakeholder technical projects with competing priorities
Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization
Expertise in fraud screening technologies, including rule-based and machine learning models for risk management
Familiarity with compliance and regulatory considerations related to fraud prevention and payment processing
Proven ability to manage ambiguity and align technical and business priorities effectively
Familiarity with trends in payment and fraud prevention technologies, including real-time fraud detection tools