Deal Desk & Contracts Manager

AI Proficiency at Sword
AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Role
As a Deal Desk & Contracts Manager, you’ll play a critical role in supporting the commercial team by providing guidance on deal structure, pricing, and contract terms through collaboration and creative thinking. This role requires a strong understanding of the sales process, excellent analytical skills, strong understanding of contract structures and legal language, and the ability to collaborate effectively with cross-functional teams.

What you’ll be doing
Own the end-to-end contracting workflow for new and expansion deals: drafting from templates, issuing paper, tracking versions and driving to signature
Review and negotiate customer redlines on MSAs, order forms, BAAs and performance guarantees. Resolve standard positions yourself and escalate non-standard terms to Legal with a clear recommendation
Run the approval process: route discounts, non-standard pricing and risk terms to the right approvers (Sales, Finance, Legal, Clinical, Security) and hold them to SLAs
Advise reps on deal structure and the commercial levers available to them, and coach them on standard positions so fewer deals need escalation
Keep the system of record clean: contract status, terms and approvals captured accurately in Salesforce and the CLM, with a smooth handoff to Billing and Account Management after signature
Maintain the Deal Desk playbook: fallback positions, clause library, approval matrix, and the reasons deals get stuck

What you need to have
4+ years in Deal Desk, Contract Management, Commercial Legal Ops or a similar role supporting enterprise B2B sales
Hands-on experience negotiating redlines on commercial agreements (indemnification, limitation of liability, warranties, data privacy, SLAs) and knowing when to escalate
Track record of coordinating multi-party approvals across Sales, Finance and Legal on tight timelines
Very strong attention to detail and version control, together with the commercial judgement to see the bigger picture
Experience with Salesforce and a CLM tool (Ironclad, Spotdraft or equivalent)

Nice to have

Experience in digital health or SaaS, and with contracting through channel partners
Paralegal or contract-management experience or certification