Retail Support Specialist

Responsibilities
Track and report branch performance, audit results, quality reviews, and other key metrics.
Conduct routine and preventative quality assurance processes to monitor customer satisfaction and ensure policy compliance for branches.
Prepare monthly, quarterly, semi-annual, and annual branch operational and performance reports.
Author and deliver weekly huddles to drive positive behavior.
Support branch operations and customer service activities, including consumer and commercial account opening assistance as needed.
Support the planning, coordination, and implementation of department projects and initiatives.
Collect, review, and summarize information from internal and external sources.
Prepare reports, presentations, and other materials for management and leadership review.
Provide administrative and operational support to the Regional Director and Consumer & Business Banking leadership team
Manage the Regional Director's calendar, schedule meetings and events, and coordinate detailed domestic and international travel arrangements.
Coordinate corporate meetings, departmental functions, and conference room reservations for the Consumer & Business Banking team.
Review, approve, and administer employee training, travel, reimbursement, and leave requests in accordance with Bank policies, delegated authority, and budget guidelines.
Serve as a primary point of contact for internal and external stakeholders, visitors, and department inquiries.
Prepare and maintain correspondence, records, files, meeting materials, and meeting minutes.
Exercise sound judgment, professionalism, and discretion in handling confidential, sensitive, and proprietary information.
Identify opportunities to improve processes and department efficiency.
Perform other duties, assignments, and special projects as required.

Qualifications
Bachelor’s degree or equivalent preferred
1+ years retail banking branch operations experience preferred
Excellent communication skills
Strong problem solving and decision-making skills preferred
Able to work independently
Must be a team player
Proficiency in Microsoft Excel, Work, Power Point