Client Service Representative

Job Summary
We are seeking a Client Service Representative to join our team. In this role, you will communicate with our clients to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great service experience with FieldClock. The ideal candidate is attentive, detail-oriented, creative, and is able to remain calm under pressure.

Responsibilities
Handle inbound calls and emails
Identify the reason for the client's call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in client service techniques to develop rapport and build relationships with customers
Document all interactions in our CRM
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualifications
Bilingual (English & Spanish)
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and web applications (e.g. HubSpot CRM, FieldClock's internal management dashboards and tooling)
Excellent phone and verbal communication skills
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively