IT Operations Manager

Responsibilities
IT Operations & End-User Support

Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce
Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction
Manage onboarding and offboarding processes, including provisioning and deprovisioning of systems and access
Participate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs.

Systems, Security & Infrastructure Management

Administer and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools)
Maintain system reliability, performance, and uptime across all internal tools
Closely partner with Compliance team to enforce IT security policies and best practices
Support audits (e.g., SOC 2) by maintaining documentation, controls, and system integrity
Ensure secure device management, data protection, and access controls
Ensure systems and processes meet the security and compliance requirements of customers in highly regulated industries such as healthcare, financial services, insurance, and government
Process & Automation

Build and scale IT processes and workflows for a growing organization
Identify opportunities to automate repetitive tasks and improve efficiency
Standardize onboarding, asset management, and support processes

Vendor & Asset Management

Manage IT vendors, licenses, and subscriptions
Track and maintain IT asset inventory across devices and systems
Optimize costs while maintaining high-quality tooling and support

Cross-Functional Collaboration

Partner with HR/People Ops on onboarding/offboarding to ensure a smooth employee experience and adherence to compliance best practices
Collaborate with Compliance, Engineering, and DevOps teams on tooling, access, and infrastructure needs
Support global teams across time zones and regions
Qualifications
5–8+ years of experience in IT Operations, IT Support, or Systems Administration
Experience managing IT in a high-growth, SaaS, or remote-first environment
Hands-on administrative experience with:
○Google Workspace, Azure AD, MS 365
○Endpoint management tools (e.g., Jamf, Kandji, Intune)
○Ticketing systems (e.g., Jira, Zendesk, ServiceNow)
Strong understanding of IT security best practices and access management
Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks.
Demonstrated experience maintaining IT controls and supporting internal and external audits.
Experience working in highly regulated industries such as healthcare, financial services, insurance, or government.
Experience supporting distributed/global teams

Who You Are
A hands-on operator who enjoys solving problems and supporting teams / team members
Organized and detail-oriented with strong execution skills
Comfortable working in a dynamic, evolving, and global environment
Collaborative and service-oriented with strong communication skills
Relentlessly proactive—you identify issues before they become problems