Operations Manager - Supply

Responsibilities
Plan for now and next. Build a staffing plan for every project in your domains (role mix, peak targets, ramp timing and source mix), and flag gaps to Delivery before a project peaks. At the same time, keep a pre-vetted bench in each domain sized against forecast demand. Redeploy experts from ending projects before sourcing new ones.
Make great matches. Allocate experts on credentials, domain fit and past performance, not just availability. Work with Delivery to learn what drives high-quality, high-acceptance work in each domain, and feed that back into how you vet and match.
Own the results. You’ll be measured on:
How many projects hit their staffing targets
How fast supply arrives
How many allocated experts get assigned to a project
How quickly new experts find work
When a number slips, find out why and fix it.

Be the pods’ Supply partner. Act as the single point of contact for pod leadership, turn shifting priorities into supply moves, and escalate constraints early with options attached.
Make it repeatable. Turn what you do into SOPs and help automate them, so the team scales with domains, not requests.

Requirements
4+ years in supply operations, workforce or staffing operations, marketplace operations, or a comparable role in a fast-moving environment.
Experience sourcing, allocating, or managing a pool of specialized talent, and making trade-off calls when demand exceeds available supply.
Comfort with data: you can pull your own numbers in SQL or a BI tool, and you have used a system of record (Airtable, Salesforce, or similar) as more than a place to log things.
Experience building capacity plans or forecasts, including scenario planning when demand signals are uncertain.
Track record of bringing structure to an ambiguous process: writing the SOP, getting people to follow it, and improving it once it runs.
Strong cross-functional communication. You will spend much of your time aligning Delivery, recruiting, and external partners who each want something different.
High ownership and a bias toward action, with the judgment to escalate the things that genuinely need a decision.

Nice to have
Experience working with credentialed or highly specialized professionals such as engineers, clinicians, researchers, or attorneys.
Familiarity with credentialing, licensure verification, or handling regulated data.
Experience with AI training data, annotation, or expert-in-the-loop work.