Program Support Specialist

The Ark is hiring a full-time Program Support Specialist to keep its Volunteer and Outreach Department running smoothly. In a typical week you might help a volunteer use the online portal, set up new roles in Salesforce, order supplies for an upcoming program and answer calls about in-kind donations. The role reports to the Director of Community Engagement and works closely with the Volunteer Coordinator.

Responsibilities:
• Serve as the day-to-day contact for on-site volunteers, supporting the Volunteer Coordinator
• Set up and maintain volunteer roles in Salesforce and the online volunteer portal
• Run monthly reports for the board and staff
• Manage department calendars, prepare program materials and keep volunteer spaces organized
• Order and organize supplies, and help facilitate group programs as needed

Qualifications:
• Bachelor's degree or equivalent work experience
• 2 years at a social service or nonprofit organization, and 1 year of data management
• Microsoft Office, plus working knowledge of Canva, Monday.com and Salesforce
• Clear communication and good judgment, working independently or on a team
• Reliable transportation for occasional offsite programs
• Availability on occasional Sundays and weekday evenings

Benefits:
No-cost HMO health insurance (PPO options), 100% employer-paid dental and vision, PTO and generous Jewish and secular holidays, and a matched retirement plan.