Helpline Counselor

Jewish Community Services of South Florida (JCS), a human services agency serving the community since 1920, seeks a part-time Helpline Counselor. The counselor provides telephone information, referrals, crisis counseling and suicide intervention to callers after a thorough assessment of their needs.

Responsibilities:
• Provide information and referrals to social service agencies for Helpline callers
• Deliver telephone crisis counseling and suicide intervention services
• Accurately document all calls in the client database in a timely manner
• Adhere to the assigned schedule and stay flexible with call center coverage needs
• Follow confidentiality policies and HIPAA regulations
• Obtain AIRS Certification as an Information & Referral Specialist

Qualifications:
• Bachelor's degree in Social Work or a human service field (equivalent experience may be considered)
• Bilingual English/Spanish (required)
• Two years of information and referral experience preferred; crisis counseling or clinical experience preferred
• Calm, effective communication in high-stress situations
• Proficiency with Microsoft Office

**Pay:** $25.00 per hour

A Level II background screening through the Florida DCF Clearinghouse is required. JCS is a drug-free workplace and an equal opportunity employer.