Assistant Manager

RESPONSIBILITIES

Assist the Club Manager in overseeing day-to-day club operations
Drive membership sales — conduct tours, close memberships, and follow up on leads
Serve as the primary tour guide; deliver a consistent, high-energy sales experience to every prospect
Build genuine relationships with members to improve retention and satisfaction
Assist with marketing efforts, local outreach, and in-club promotions
Hire, train, and develop MEA staff — lead by example on the floor
Ensure all gym systems, procedures, and policies are followed consistently
Resolve member concerns and escalations with professionalism and urgency
Maintain a clean, safe, and well-organized facility at all times
Open and close the club — lead opening and closing procedures when scheduled
Complete daily, weekly, and monthly reporting as directed by the Club Manager
Work both weekend days required.

QUALIFICATIONS

Bachelor’s degree in Business Administration or related field preferred — not required
Previous management or supervisory experience preferred — not required
Excellent verbal and written communication skills
Strong customer service mindset with the ability to de-escalate and problem-solve
Sales-driven with a competitive, goal-oriented attitude
Reliable, punctual, and accountable — opening shifts require strict on-time arrival
Comfortable working in a fast-paced, team-oriented environment
Passion for health, fitness, and helping others achieve their goals
Proficiency with basic computer systems and point-of-sale software (training provided)