Director, Operations

Walmart Connect is a key driver of Walmart’s growth, operating as a multi-billion-dollar closed-loop media business within the nation’s largest omnichannel retailer. The team delivers comprehensive advertising solutions by leveraging proprietary data from Walmart.com, the app, and over 4,600 U.S. stores. Collaborating with suppliers, merchants, stores, and agencies, the team focuses on strategic planning, cross-functional leadership, and data-driven decision-making. This high-visibility group supports Walmart’s business objectives and enhances customer engagement across multiple channels through innovation and impactful execution.
What you'll do:
Build trusted relationships across WMC and with key enterprise stakeholders on behalf of WMC for alignment, navigating competing priorities, and driving outcomes through partnership including leading operating cadence through WMC's Ops Leads program,.
Oversee workforce management and AOP headcount delivery through planning tools, reporting, governance, operations.
Set the strategy for WMC-wide associate experience programs, including recognition, culture, career development, mentorship, and leadership engagement opportunities like speaker series.
Lead location strategy by deliver strategy that supports business needs, associate experience, talent access, and organizational effectiveness.
Establish performance governance through reporting and accountability for program adoption, operational consistency and associate experience
Drive continuous improvement by proactively looking around corners to help drive the business forward

What you'll bring:
Experience operating in a complex, matrixed organization with multiple stakeholders, competing priorities, and evolving business needs.
A mindset for continuous improvement and building operational rigor.
Demonstrated success partnering with senior leaders to translate strategy into operating plans, governance, and measurable execution.
Ability to lead, develop, and inspire a high-performing team responsible for workforce management, business management, Associate Engagement Survey (AES) initiatives, and location strategy, fostering accountability, collaboration, talent development, and continuous improvement.