Implementation Manager

The Opportunity
We are seeking a highly motivated and experienced Implementation Manager with experience in healthcare tech to join our team. As an Implementation Manager, you will play a pivotal role in overseeing the successful integration and deployment of our SaaS solutions within healthcare facilities and organizations.

Key Responsibilities
Project Management: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.

Client Engagement: Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements.

Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.

Customization and Configuration: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.

Issue Resolution: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.

Documentation: Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.

Cross Functional Collaboration: Working across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products.

What Success Looks Like
Within the first 90 days:

Complete the Healthcare Financial Management Association CRCR training with a passing score.

Successfully complete the Collectly Implementation Manager onboarding program.

Develop a strong foundational understanding of the Collectly platform, including core workflows and capabilities.

Gain fluency in the Collectly Implementation Framework and delivery methodology.

Over two quarters, success includes:

Successfully lead and deliver at least three customer implementations from kickoff through go-live.

Demonstrate a clear understanding of implementation nuances across Collectly's product lines, including Post-Service, Time of Service, and Pre-Service.

Build proficiency with implementation tools, systems, and best practices to drive efficient, high-quality deployments.

Establish strong, collaborative relationships across cross-functional teams, including Product, Engineering, Customer Success, and Sales.

Required Qualifications
Experience: 3+ years of experience in software implementation within the healthcare industry or healthcare SaaS.

Project Management Skills: Proven track record of successfully managing complex implementation projects from initiation to completion.

Communication Skills: Excellent written and verbal communication skills to convey project information clearly and concisely.

Technical Proficiency: Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.

Client-Focused: Strong interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs.

Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.

Team Player: Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture, both giving and receiving feedback.

Alignment with Collectly's GTM Values:

We are owners - we have humility and put the team first.

We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.

We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.

We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.