US Trainer

About the Role
As a US Trainer, you will own and protect the quality of Wheely’s service, ensuring our chauffeur partners consistently deliver an exceptional, five-star luxury experience.

Working closely with local operations teams and our global headquarters, you will design, deliver, and continuously refine training content for our chauffeur fleet. This is a hands-on role where you will take ownership of chauffeur training, assessments, and service quality, helping uphold and elevate Wheely’s standards across the US.

This is a fantastic opportunity for hospitality professionals looking to transition into the tech sector. You will enjoy more regular hours without losing the fast-paced, luxury-service style of working. You will combine your expertise in luxury hospitality with a practical, operational approach, directly influencing the quality of service delivered to our passengers.

We regularly recruit experienced leaders from five-star hospitality brands such as Four Seasons and Jumeirah, as well as from premium airline and private aviation environments, including Emirates. These professionals thrive at Wheely by applying rigorous hospitality standards in a fast-moving, operationally focused setting. Our partnership with Forbes Travel Guide further reinforces our commitment to world-class training and service excellence.

This is not a traditional HR or classroom-only L&D role. You will be deeply embedded in operations, working directly with chauffeurs, assessing real-world performance, and intervening where standards are not met. Your work will play a critical role in protecting Wheely’s reputation and ensuring a consistently exceptional passenger experience as the business grows.

Responsibilities
Training & Standards

Own the end-to-end training of Wheely chauffeurs, ensuring a consistently flawless, five-star luxury experience.
Deliver engaging and practical training to experienced professionals.
Adapt and localise Wheely’s global training content to meet local market needs while maintaining brand consistency.

Continuous Improvement

Build and maintain a strong feedback loop between training, quality, operations, and customer support.
Partner with peers in other regions to share best practices and raise global service standards.
Act as a guardian of Wheely’s luxury positioning, ensuring service quality remains consistently high as the business grows.

Requirements
You take personal pride in high standards and believe luxury is delivered through consistency, discipline, and attention to detail.

3+ years of experience delivering high-quality group or classroom training to experienced professionals.
2+ years in a customer-facing luxury environment, such as five-star hospitality, premium or private aviation, luxury services, or retail.
Proven ability to coach, influence, and challenge others while maintaining trust and credibility.
A hands-on approach to training with the ability to work directly with individuals to improve performance.
A passion for luxury vehicles and knowledge of their specifications is a plus.