Operations Lead

About the Role
We're looking for an Operations Lead to own and improve the day-to-day business operations at Nen Creative.

We work closely with founders and fast-growing tech companies, and we operate with the same speed and ambition ourselves. This is a hands-on role spanning finance, contracts, people operations, and internal systems.

We're looking for a natural problem solver who thrives in fast-paced environments, takes initiative without waiting for direction, and is excited to build and improve the systems that help our company scale.

What You'll Do
Financial Operations & Planning: Own accounts payable and receivable, client invoicing, vendor payments, and expense reconciliation. Manage financial reporting, budgeting, cash flow tracking, and forecasting to support leadership decisions.

Contracts & Compliance: Review, redline, and manage client and vendor agreements, NDAs, and other contracts. Identify risks, coordinate negotiations, and oversee business compliance, insurance, and administrative requirements.

People Operations & Administration: Manage employee and contractor onboarding and offboarding, documentation, policies, and vendor management.

Systems & Process Improvement: Build and improve internal workflows, reporting dashboards, and operational systems. Identify inefficiencies, automate repetitive tasks, and proactively implement solutions that help the company scale.

What We're Looking For
3–5 years of experience in business operations, finance operations, or similar roles. Experience at a fast-growing startup is a major plus.

Thrives in a fast-paced, demanding environment. This isn't a traditional 9-to-5 role. We're looking for someone who is highly driven, adaptable, and willing to go above and beyond when needed.

Extremely proactive and resourceful, with a strong sense of ownership. Anticipates problems, takes initiative, and drives solutions independently without waiting for direction.

Exceptionally organized and detail-oriented, with the ability to juggle competing priorities and consistently follow through.

Experience reviewing and redlining contracts, identifying risks, and negotiating commercial terms is a strong plus.

Actively keeps up with AI tools, with an eagerness to leverage AI and automation to improve workflows and productivity.

Excellent communication skills, sound judgment, and the ability to work independently with leadership, employees, clients, and vendors.