Retail Operations Manager/Sr. Manager

The Role

We're hiring a Retail Operations Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both something they need as we scale: visibility and proactivity.

This role is for someone with:

Deep experience running retail operations for a CPG brand across national retailers
Fluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance
A knack for spotting problems in POs, inventory, or freight before a buyer does — and bringing the fix
Comfort translating sales plans into forecasts that inventory planners can actually use
A sharp eye for chargebacks and deductions, and the persistence to recover what's ours
Clear, proactive communication with Sales, Operations, Finance, and 3PL partners
A track record of thriving in a fast-moving, build-the-process-as-you-go environment

What You'll Do

Purchase Order Management

Own the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery
Track every open and in-transit PO and confirm we're hitting retailer OTIF and fill-rate targets
Flag at-risk orders early and drive root-cause fixes when we miss

New Retailer Onboarding

Run a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms
Keep Create compliant at setup and on an ongoing basis as retailer requirements evolve

New Product Setup

Align SKU assortment and door counts by retailer with the Retail team
Ensure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline

Distribution & Logistics

Stay in the weeds on retail shipments with our Distribution & Logistics lead
Ensure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships

Chargebacks & Deductions

Be Finance's go-to partner on chargeback and deduction nuances
Find the root cause, lead disputes inside each retailer's window, and track recovery

Risk Mitigation

Stay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds
Work with Retail to adjust plans before a buyer ever sees a problem

Where You'll Partner (Not Own)

Supplier PO placement and negotiations, freight booking, the supply plan, the P&L, and selling stay with their teams — you make sure each of them has what they need from retail

Forecasting

Facilitate retailer × SKU forecasts, translating sales inputs into a usable version for inventory planning
Serve as the Sales team's go-to for forecast inputs and hand off a clean forecast to Supply Planning each cycle

Requirements
5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand
Hands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs
Strong working knowledge of EDI (850, 855, 856, 810), ASNs, routing guides, and retailer labeling requirements
Experience managing 3PL partners and holding them to SLAs
A track record of improving OTIF and fill rate and recovering chargebacks and deductions
Advanced Excel or Google Sheets skills — you build the tracker when one doesn't exist
ERP experience (NetSuite, Fulfil, or similar)
Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus
Genuine passion for health, wellness, and performance categories is a plus