Fleet Partnerships

What success looks like
In your first six months, you'll performance manage relationships that empower partners to do their best work. Success looks like:

Technicians perform as an extension of Meter. Partners hit ≥ 95% on-time arrival, 100% documentation completeness, and reworks are <5%, driven by your cadence and accountability structure.

Fleet capacity scales ahead of demand. You maintain a live view of each partner's capacity against forecasted volume, and proactively negotiate expansion - more named technicians, updated rate structures, renewed capacity agreements - before it becomes a bottleneck.

Technicians want to work on Meter projects. You launch recognition programs that incentives motivate technicians to deliver exceptional work. Partners should feel like our product is built just for them, technicians should feel like our colleagues, and customers will love the outcome as a result.

Technician feedback continuously improves the system. You launch partner scorecards, structured check-ins, and an engagement cadence so partners always know how they are performing and insights from the field consistently improve how Meter deploys networks.

What your day-to-day will look like
This role sits at the center of the partner performance loop - the system that ensures Fleet partners consistently deliver high-quality deployments. A typical week might include:

Running partner performance reviews and identifying improvement plans when partners miss KPIs.

Reviewing upcoming deployment volume against current partner capacity, and proactively negotiating capacity expansion - new technicians, updated agreements - with partners who need to scale.

Leading commercial conversations on rates, capacity commitments, and contract terms as partners grow with Meter.

Meeting with Fleet technicians and partner leadership to understand operational challenges and unblock deployments.

Designing incentive programs that reward technicians for quality work and on-time installs.

Leading commercial onboarding for new partners entering the program.

Translating partner feedback into improvements with internal teams like Ops Engineering, Dispatch, Fleet Sourcing, Technician Operations, Distribution, and Service Delivery.

Advising Dispatch on partner capacity based on your commercial relationships and operational knowledge.

Running recurring partner check-ins covering tactical execution and regular engagement in long-term business planning.

Building the systems that power the partner network - dashboards, feedback loops, onboarding programs, and partner scorecards.

Who you are
You thrive on building strong relationships while holding a high bar for operational performance. You enjoy working on physical-world programs, supporting operators in the field and are energized by building systems that help people do their best work. You’re comfortable holding partners accountable to clear standards while also advocating for them internally and translating their feedback into improvements across the organization. Most importantly, you communicate clearly, build trust with partners and internal teams, and stay calm when things get messy. You’re motivated by building systems that enable thousands of technicians and partners to deliver world-class infrastructure. You should increasingly have your own vision for how this program can impact the work and lives of our partners, technicians, and customers at global scale.

Travel: 30-40% travel expected - You’ll be in the field running in-person meetings, supporting onboarding, and seeing technicians at work firsthand. Being on-site with partners and technicians is essential to building trust and raising the bar.