Service Dispatcher

Responsibilities
Work directly in the service shop alongside technicians and service management.

Oversee all repair orders and monitor the status of vehicles throughout the repair process.

Monitor technician hours, productivity, and efficiency to help keep the shop on track.

Review and follow up on partial tickets to ensure all work is properly documented and completed.

Check ESP and maintenance contract coverage and ensure applicable information is handled correctly.

Review completed repair orders for accuracy and return any ROs that are incomplete, missing documentation, or not properly written up.

Identify and flag comeback repairs and communicate them to service management.

Maintain and manage the shop route sheet, keeping repair orders and technician assignments organized and up to date.

Communicate with technicians, service advisors, and management to address delays, missing information, and workflow issues.

Help maintain an organized, productive, and efficient service department.

Qualifications
Previous automotive dealership or service department experience preferred.

Knowledge of repair orders, technician workflow, and automotive service operations.

Strong organizational skills and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Strong communication skills and the ability to hold team members accountable.

Comfortable working directly with technicians and service management.

CDK experience is a plus.