Rental Assistance Demonstration (RAD) Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES

RAD Participant Interims or recertifications

Process annual and interim recertifications for participants assisted under JCHA’s RAD Program

Review changes in household income, employment, family composition, and other circumstances affecting tenant rent or program eligibility.

Request, obtain, and review required participant documentation and third-party verifications.

Calculate household income, applicable deductions, tenant rent, and housing assistance payments in accordance with applicable HUD requirements and JCHA policies.

Determine applicable effective dates and prepare required participant notices and correspondence.

Enter and update participant information in Yardi or other designated housing management systems.

Follow up on outstanding documentation to ensure cases are completed within established timeframes.

RAD Case Processing and File Maintenance

Maintain complete, accurate, and organized participant files for assigned RAD developments.

Ensure that required forms, income verifications, calculations, notices, and supporting documentation are properly maintained.

Review participant records for missing information, discrepancies, and incomplete actions.

Maintain tracking logs for annual recertifications, interim recertifications, and other assigned participant actions.

Identify pending and overdue cases and take appropriate steps to bring them to completion.

Correct deficiencies identified through supervisory review or quality-control checks.

Income Verification and Regulatory Compliance

Obtain and review income, employment, benefit, and household composition documentation.

Utilize Enterprise Income Verification (EIV) and other authorized verification resources when required.

Apply applicable HUD regulations, RAD requirements, and the JCHA Administrative Plan when processing participant certifications.

Ensure that income and rent calculations are accurate and supported by appropriate documentation.

Identify unusual circumstances, discrepancies, and potential compliance issues and refer them to the designated supervisor.

Assist with file reviews, audits, and monitoring activities related to assigned RAD participant records.

Participant Communication and Customer Service

Communicate with RAD participants regarding certification requirements, missing documentation, and case processing.

Provide clear instructions regarding the information required to complete annual and interim recertifications.

Respond to routine participant inquiries related to assigned cases.

Refer complex questions, disputes, and policy matters to the HCVP Director or designated supervisor.

Maintain professional, respectful, and customer-focused communication.

Workload Management and Reporting

Manage an assigned workload of RAD participant cases in accordance with established priorities and deadlines.

Monitor case progress and follow up on outstanding requirements.

Provide regular reports to the HCVP Director or designated supervisor regarding completed cases, pending recertifications, and outstanding documentation.

Maintain productivity while ensuring the accuracy, completeness, and compliance of all processed cases.

Assist with reducing the RAD recertification backlog and improving overall processing efficiency.

QUALIFICATIONS AND EXPERIENCE

High school diploma or equivalent required.

Experience in affordable housing, public housing, or the Housing Choice Voucher Program preferred.

Knowledge of Project-Based Voucher requirements, HUD regulations, income verification, and rent calculations preferred.

Experience processing annual and interim recertifications preferred.

Experience using Yardi or a comparable housing management information system preferred.

Strong mathematical, analytical, organizational, and documentation skills.

Ability to manage multiple cases, meet deadlines, and maintain accurate records.

Strong written and verbal communication skills.

Ability to maintain confidentiality and handle sensitive participant information appropriately.

SUPERVISION AND REPORTING

The Part-Time RAD Specialist will report directly to the Project Based Supervisor or designated supervisor and will be assigned RAD cases and processing priorities based on program needs.

All work will be subject to supervisory review and established quality-control procedures. The employee is expected to follow JCHA policies, meet established performance standards, and promptly report discrepancies or potential compliance concerns.

PERFORMANCE STANDARDS

Performance will be evaluated based on:

Timely and accurate completion of RAD annual and interim recertifications.

Accuracy of income calculations, rent determinations, data entry, and participant notices.

Compliance with applicable HUD regulations and JCHA policies.

Completeness and organization of participant files.

Effective management of assigned cases and outstanding actions.

Responsiveness to supervisory direction and correction of identified deficiencies.

Professional communication and customer service.

Maintenance of confidentiality and adherence to agency procedures.