Service Advisor

What You’ll Do

Greet and welcome Porsche clients with professionalism, attention to detail, and personalized care as soon as they arrive at the service drive.
Take full ownership of the client journey, from initial consultation to vehicle return—ensuring an elevated, seamless experience throughout.
Communicate effectively and proactively—keeping customers informed about diagnostics, repair timelines, and status updates.
Collaborate with Porsche-certified technicians to ensure accurate diagnosis and relay technical findings to clients in a clear, approachable manner.
Manage repair orders with speed and precision—from sourcing genuine Porsche parts to setting and meeting repair deadlines.
Efficiently assign work to technicians and support optimal shop productivity.
Provide white-glove customer service and handle escalations with diplomacy and care, always protecting the integrity of the Manhattan Motorcars name.
Ensure all vehicle concerns are resolved to the highest standard before client pick-up.

What You Bring

Proven experience as a Service Advisor, ideally with a luxury or performance automotive brand—Porsche experience highly preferred.
A passion for the Porsche brand and a deep understanding of the expectations of Manhattan’s elite clientele.
Excellent interpersonal and communication skills—you build relationships, earn trust, and turn first-time visitors into lifelong customers.
Highly professional appearance and demeanor; you represent Manhattan Motorcars and Porsche.
Ability to multitask, prioritize, and stay composed in a fast-paced, high-expectation environment.
Familiarity with vehicle systems, digital interfaces, and an ability to explain advanced Porsche features to clients.
Experience with CDK DMS is a strong plus.
A team-player attitude and a results-driven work ethic—someone who thrives when excellence is the standard.