Smartsheet Administrator

Responsibilities:

Administer, configure, and enhance Smartsheet solutions supporting business operations and IT initiatives.
Build and maintain sheets, dashboards, reports, forms, templates, and automated workflows.
Troubleshoot formulas, cross-sheet references, permissions, reporting, and automation issues.
Provide Tier 2/Tier 3 technical support, resolving platform incidents and user requests.
Collaborate with business and technical teams to implement improvements and maintain consistent Smartsheet standards.
Monitor platform performance, system alerts, and product updates to identify potential impacts.
Support testing, deployment, and communication of platform enhancements and changes.
Investigate integration and functionality issues, coordinating with Smartsheet Support when necessary.
Maintain documentation for system configurations, troubleshooting procedures, and platform processes.
Follow established governance, incident management, and change-control procedures.

Requirements:

Bachelor’s degree in Business, Information Technology, Computer Science or related degree with 2+ years of experience as a Smartsheet Administrator. Additional years of experience may be considered in lieu of degree.
Hands-on experience developing and maintaining Smartsheet dashboards, reports, workflows, formulas, and automation.
Experience troubleshooting Smartsheet platform issues, including permissions, cross-sheet references, and integrations.
Familiarity with enterprise application integrations, APIs, connectors, or related technologies.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and collaborate with business users and technical teams.

Preferred Qualifications:

Experience with Smartsheet premium applications, including Control Center, Data Shuttle, DataMesh, Dynamic View, or Bridge.
Experience supporting Smartsheet integrations with SAP or other enterprise applications.
Previous experience in utilities or other highly regulated industries.