Licensed Partnerships Account Manager

About the Role

As the Licensed Partnerships Account Manager, you will be the primary point of contact for key private-label lending partners across the mortgage, banking, and fintech sectors. In this role, you will manage strategic partner relationships, track performance, and identify opportunities to expand adoption, engagement, and volume across Figure platforms. You will translate data and insights into meaningful recommendations, guide partners through initiatives and integrations, and collaborate cross-functionally to support execution, resolve issues, and drive growth. You will lead partner touchpoints, including QBRs, escalations, and roadmap discussions, while maintaining strong operational rigor and helping partners achieve measurable results.

What You’ll Do

Manage relationships with key private-label lending partners across mortgage, banking, and fintech
Track and interpret performance metrics to identify trends, opportunities, and risks
Collaborate with finance, legal, product, marketing, credit, and technical teams to support partner needs
Guide partners through integration, implementation, and ongoing adoption initiatives
Lead QBRs and partner discussions that clearly tie goals to measurable outcomes
Serve as a trusted advisor for partner leadership, providing insights and strategic recommendations
Support escalations and coordinate with internal teams to drive resolutions
Identify opportunities to increase engagement, expand use cases, and grow revenue
Maintain strong CRM hygiene, operational consistency, and clear partner documentation
Represent partnerships at events and leverage industry touchpoints to strengthen relationships

What We Look For

3+ years of experience in enterprise customer success, relationship management, or account management
High technical aptitude with the ability to learn Figure’s applications and understand mortgage-related workflows
Strong written and verbal communication, presentation skills, and relationship-building ability
Solutions-oriented mindset with the ability to translate data into actionable insights
Proven success achieving and exceeding performance targets
Strong organizational skills with excellent attention to detail
Comfort working in a fast-paced, evolving environment with multiple priorities
Operational rigor with strong CRM discipline and dependable follow-through
Ability to travel up to 15%
Plus: experience in mortgage, blockchain, and/or fintech environments
Adhere to all company security policies and data handling procedures.
Complete mandatory security awareness training within required timeframes.
Promptly report any suspected security incidents or suspicious activity to the Security team.