Reclectic Key Holder

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in excellent customer service, daily store objectives, consistent product flow and leading the team to achieve overall store goals.

Role Responsibilities

Customer Experience

Initiates conversation with customers as they enter the store and informs them of current promotions 
Contributes to a selling environment by connecting with multiple customers and sharing product information and pricing
Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology
Supports the customer in-store pickup process including loading of furniture into vehicles 
Leadership + Team Management

Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas  
Acts as an elevated team member, exercising decision-making skills to enhance each customer’s experience  
Provides timely and specific employee feedback to create a culture of action and accountability
Provides insight on associate performance to the leadership team for development
Visual + Business Operations

Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment; collaborates with key partners to receive and place new product   
Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately 
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store   
Communication + Relationships

Actively participates in daily meetings and takes initiative in teaching and sharing of product knowledge  
Checks in with leadership to maintain communication and teamwork on completing store objectives 
Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone development

Role Qualifications

Leadership experience
Great communicator able to set clear objectives and follow through 
Must be comfortable on a ladder and have ability to lift and push more than 50lbs  
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays