Patient Access Specialist

Position Details:
Position: Patient Access Representative

Pay Rate: $16.00 per hour

Bonus Opportunities: Eligible for quarterly performance-based bonuses

Employment Type: Full-Time

Schedule: Monday–Friday, with additional scheduling requirements outlined below

Remote Position: Must pass the internet speed test
Equipment: we provide the equipment
Work Schedule & Availability Requirements:
Candidates must be available to work the following schedule:

Regular Schedule: Monday–Friday, 9:00 AM–5:30 PM Central Time

Late Shift: One day per week, 10:30 AM–7:00 PM Central Time (in place of the regular shift)

Saturday Requirement: One Saturday per month, 11:00 AM–4:00 PM Central Time

IMPORTANT: Flexibility is required. Candidates must be able to work the regular schedule, weekly late shift, and required monthly Saturday. Work schedules are subject to change based on business and operational needs.

What You'll Do:
As a Patient Access Representative, you will help patients navigate the registration process while ensuring accurate information is collected and documented.

Key Responsibilities
Patient Registration & Insurance Verification

Accurately collect, review, and update patient demographic, insurance, and financial information.

Verify insurance coverage, eligibility, benefits, co-pays, and deductibles.

Ensure all required pre-registration information is complete before scheduled services.

Identify missing or inaccurate information and take appropriate steps to resolve discrepancies.

Appointment Scheduling & Coordination

Schedule patient appointments and clinical services accurately and efficiently.

Confirm appointment availability, patient information, and insurance requirements.

Coordinate with physician offices, clinical departments, and other healthcare teams to support timely scheduling.

Assist with appointment-related questions and scheduling concerns.

Insurance Authorizations & Documentation

Obtain and document required insurance pre-certifications, referrals, and prior authorizations.

Communicate with insurance carriers and physician offices to resolve authorization or coverage issues.

Accurately document insurance verification results, authorization numbers, and related information.

Maintain complete and accurate records within designated healthcare systems.

Patient Customer Service & Financial Support

Deliver professional, courteous, and compassionate customer service during patient interactions.

Explain insurance benefits, co-pays, deductibles, and estimated patient financial responsibilities.

Assist patients with questions regarding registration, scheduling, and payment requirements.

Address patient concerns professionally and escalate complex issues when appropriate.

Data Entry, Accuracy & Compliance

Enter and maintain accurate patient information in designated healthcare systems.

Review and document applicable diagnosis and procedure codes when required.

Maintain confidentiality of Protected Health Information (PHI).

Follow HIPAA regulations, organizational policies, and established procedures.

Meet departmental productivity, accuracy, quality, and customer service expectations.

What We're Looking For:
Required Qualifications:
Candidates must meet the following requirements:

High school diploma or GED.

Minimum of 1 year of experience in patient access, healthcare customer service, patient financial services, medical registration, or a related healthcare environment.

Ability to type at least 35 words per minute (WPM).

Strong verbal and written communication skills.

Excellent customer service skills with a patient-focused approach.

Strong attention to detail and accuracy when entering patient and insurance information.

Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

Basic computer proficiency and ability to navigate multiple systems.

Understanding of patient confidentiality and HIPAA requirements.

Ability to work independently and collaboratively with a team.

Ability to work the required schedule, including one late shift per week and one Saturday per month.

Preferred Qualifications:
2–3 years of experience in patient access, patient registration, or healthcare revenue cycle operations.

Associate or bachelor's degree in Business, Healthcare Administration, Finance, or a related field.

Experience verifying medical insurance coverage, benefits, and eligibility.

Familiarity with medical terminology, insurance authorization processes, and healthcare billing requirements.

Experience working with electronic health records (EHR), patient registration systems, or hospital scheduling platforms.

Previous experience in a high-volume healthcare call center or patient-facing environment.

Bilingual proficiency in English and Spanish is a plus.

Qualifications
Behaviors
Required
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education
Required
High School or better.

Experience
Required
1 year:
Patient Access or Patient Registrar