Seasonal E-Commerce Customer Service Associate

As a Seasonal E-Commerce Customer Service Associate, you will serve as a brand ambassador for Frette, a world-renowned leader in luxury linens. In this temporary holiday role, you will deliver an elevated, seamless omni-channel shopping experience by assisting online clientele with product selection, order management, and post-purchase support. The ideal candidate possesses an elegant communication style, high attention to detail, and a passion for providing white-glove service in a demanding environment. This temporary role will last through the holiday season and will conclude through end of January 2027. This roles hours will be from 10:00 AM - 5:00 PM (35 Hours per Week)

Qualifications
SKILLS AND QUALIFICATIONS:

Minimum of 2+ years in a client-facing customer service, corporate account management, or digital clienteling role (luxury retail or premium e-commerce environments highly preferred).
Ability to work fully onsite at our designated office location for the duration of the holiday season.
Prior hands-on experience with Salesforce Commerce Cloud (SFCC) and Microsoft Dynamics 365 is highly preferred and highly advantageous.
High proficiency across Microsoft Office suite applications, with an aptitude for learning specialized platforms quickly.
Self-motivated and proactive individual who thrives when taking initiative in a dynamic environment.
Natural team player who fosters positive working dynamics across interconnected departments.
Methodical, highly organized, and rigorously detail-oriented with a proven ability to multi-task under peak holiday volumes.
Exceptional verbal and written articulation, carrying an authentic, polite, and professional tone suited for discerning luxury clients.
Grace under pressure; capable of solving complex customer problems with ultimate patience and discretion.