Night Auditor

Join our team at Hampton Inn Newark Airport as a Night Auditor. You will play a key role in closing out each day accurately while delivering superlative guest service throughout the night. This position is ideal for a detail-focused, calm, and guest-first professional who can work independently, stay proactive, and help ensure the hotel is sold out whenever possible.

Your night sets the tone: you’ll monitor arrivals and availability, communicate clearly with guests and team members, and handle calls and requests with urgency and care.

Responsibilities
Audit & reconcile daily financial transactions and complete the nightly audit process accurately.

Ensure the hotel sells out whenever possible by monitoring availability, making recommendations, and helping manage walk strategy.

Provide exceptional guest service, including when guests are challenging—remaining patient, professional, and solution-focused.

Pre-empt guests’ needs by anticipating requests and resolving concerns before they escalate.

Answer all calls within 3 rings and handle requests promptly and courteously.

Provide shuttle information and ensure guests have the details they need for transportation.

When all 191 rooms are occupied, walk guests to comp-set hotels and coordinate the transition smoothly.

Negotiate rates for walks as needed to support guest solutions and operational goals.

Ensure guest satisfaction at all times by following through on commitments and confirming resolution.

Refill coffee at the lobby station as required to keep the lobby experience welcoming for late-night and early-morning guests.

Ensure to-go breakfast bags are available prior to 6:00 AM for early departures.

Process late check-ins and early check-outs with accuracy and professionalism.

Prepare nightly audit reports for management and communicate any important notes clearly.

Maintain a safe, secure overnight environment and follow procedures to support guest safety.

Handle guest requests and any emergencies professionally, escalating when appropriate.

Schedule
This role is available as full-time and part-time for overnight hours at Hampton Inn Newark Airport.

Who You Are
Detail-oriented with a strong sense of ownership for accuracy and follow-through.

Comfortable working independently overnight while staying guest-focused and proactive.

Calm under pressure and able to deliver excellent service even with challenging situations.

Clear communicator who responds quickly and professionally—especially on the phone.

Requirements
High school diploma or GED, Strong math and data entry skills, Experience in hotel operations or bookkeeping is a plus, Comfortable working overnight alone & Basic computer literacy, Hilton and PEP experience preferred.