Workplace Experience Associate

The Role
As we take the company into its next phase of growth, we need someone to own how our NYC office runs day to day. You'll own the operations inside the office, from facilities and vendors to IT setup for new hires, and you'll execute the moments that make Agentio feel like Agentio: onboarding days, team events, offsites, and the small rituals in between. You'll report to the VP of Finance & Operations and partner directly with the People team and functional leads, who set the direction on culture and policy, and you'll be the person who turns that direction into things that actually happen.

This is a build role, not a maintain role. There's no playbook before you. You'll create the standards, systems, and routines that let the office scale from where we are today to the next phase of headcount.

What You'll Do
Run the office

Own day-to-day operations of our NYC office: facilities, security and access, supplies, mail and deliveries, and the relationship with our landlord and building management

Set the operational standards and playbooks for how the office runs, so they hold up as we grow

Plan and execute space changes, from desk reconfigurations to expansion and relocation, using headcount and utilization data to inform what we need

Execute our cultural moments

Partner with the People team and functional leads to bring team events, offsites, all-hands, and celebrations to life, from planning and vendors through day-of execution

Run the daily experience of the office: food and beverage, snacks, the kitchen, and the spaces people work and gather in

Write clear workplace communications so people know what's happening, what's changing, and who to ask

Gather feedback on the workplace and turn it into improvements

IT and onboarding

Own the office side of new-hire onboarding, working with People Ops on seating, equipment, badges, and access so every new hire's first day just works

Provision, track, and manage laptops, peripherals, and office hardware, and act as the first line of support for workplace IT (Wi-Fi, conference rooms, printers, AV)

Administer workplace tools such as Slack, Google Workspace, , and building access systems

Vendors and budget

Research, evaluate, and recommend vendors (catering, cleaning, supplies, IT hardware, maintenance, security), negotiate terms, and manage contracts and renewals

Manage the workplace budget in partnership with Finance, including forecasting, tracking spend, and reporting on it

Compliance and risk

Make sure the office meets health, safety, and building compliance requirements

Build and maintain emergency preparedness and business continuity plans for the office

About You
You figure it out. There's no IT person to ask and no one before you to show you how it's done. You do the research, make the plan, get the buy-in, and execute. You bring a hospitality-first mindset to the office and the operational rigor to back it up.

2+ years in office management, workplace operations, facilities, or event planning, ideally at a fast-growing tech company

You've built something from scratch, whether a process, a program, or a system that didn't exist before you, rather than only maintaining what you inherited

Comfort with technology: you can set up a laptop, troubleshoot the conference room, and learn a new admin console without being walked through it

Fluent with AI tools and eager to use them to work faster and cover more ground

Experience managing a budget or negotiating with vendors is a plus; a track record of keeping a lot of moving parts on schedule is required

Strong judgment and comfort making decisions with incomplete information

Excellent communication, and the ability to build alignment across leaders and teams

A high bar for follow-through and attention to detail

Comfort with ambiguity and a changing office footprint

Experience with workplace and IT tools (Slack, Google Workspace, Okta, Brivo or similar) is a plus

Location, Schedule, and Compensation
This role is based in our New York, NY office and is in the office five days a week. Running the office means being there when it opens, when it closes, and when the clients come in early; expect occasional early mornings and evenings around events and deliveries.

The base salary range for this role is $70,000 to $80,000 per year, plus equity and benefits. Where you land in the range depends on experience and skills. Agentio is an equal opportunity employer.